RETURNS WITHIN AUSTRALIA:. Please process your return through our free returns portal linked below, provided all terms and conditions are met for eligibility:. Item/s must meet the following requirements to be eligible to be returned:. Please note: O

<main id="isPasted"><main id="isPasted">RETURNS WITHIN AUSTRALIA:</main>Please process your return through our free returns portal linked below, provided all terms and conditions are met for eligibility:Item/s must meet the following requirements to be eligible to be returned:<ul><li style="font-family: Inter;">The item is returned within 21 days of the delivery date. We suggest all items be tried on as soon as they are received to ensure you can return items within this time frame.&#xA0;</li><li style="font-family: Inter;">Please be careful when trying on items for the first time as we do not accept any items that have deodorant, in-scents or perfume smells, make-up, fake tan stains, pet fur, or any marks at all, and they will be shipped back to you (at your expense) once received and inspected.&#xA0;</li><li style="font-family: Inter;">Items must be returned in original condition, unworn (not worn for longer than trying the garment/s on), unaltered, unwashed, and with their tags attached.</li></ul><a href="https://portal.refundid.com/stores/salty-crush" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank"><img src="https://attachments.gorgias.help/qgaXzxaZQj6vDWOp/hc/5k0Dw70NlY6voQAM/2025020606-b65a05bb-cca2-4429-b5ce-656d5fdb74d6-f3e8d34a-dc92-4207-9961-efa93ecad2e4.png" class="fr-fic fr-dii"></a> Please note: Only one return label per order. We kindly ask you to ensure you are 100% happy with your garments before returning any item/s to us. If you would like to return another item from the same order number after your initial return, this will be at your own expense.&#xA0;PLEASE NOTE DUE TO OH&amp;S REGULATIONS WE CANNOT ACCOMMODATE IN-PERSON RETURNS TO OUR WAREHOUSE. INTERNATIONAL RETURNS:Item/s must meet the following requirements to be eligible to be returned:<ul><li style="font-family: Inter; font-size: 14px;">The item is returned within 30 days of the delivery date. We suggest all items be tried on as soon as they are received to ensure you can return items within this time frame.&#xA0;</li><li style="font-family: Inter; font-size: 14px;">Please be careful when trying on items for the first time, as we do not accept any items that have deodorant, in-scents or perfume smells, make-up, fake tan stains, pet fur, or any marks at all and they will be shipped back to you (at your expense) once received and inspected.&#xA0;</li><li style="font-family: Inter; font-size: 14px;">Items must be returned in original condition, unworn (not worn for longer than trying the garment/s on), unaltered, unwashed, and with their tags attached.</li></ul>Pre-Paid Label via our PortalYou can return items via our portal <a href="https://portal.refundid.com/stores/salty-crush" style=" text-decoration: none;" target="_blank">here</a> for store credit only. All international pre-paid returns are a set fee of USD 9.95, which is deducted from your store credit. You are eligible to return items within 30 days of receiving your order. All items must be in original condition, unworn, unwashed, and with tags attached.Please allow up to 7-10 business days for your store credit to be issued from its arrival in our warehouse.&#xA0;Once you receive your return label, please book a collection or visit your nearest DHL drop-off point to send your items back to us.&#xA0; Self-Postage Returns&#xA0;Return your items at your own cost, with the shipper of your choice. All returns are processed as a store credit only. You are eligible to return items within 30 days of receiving your order. All items must be in original condition, unworn, unwashed, and with tags attached.International Returns Shipping Address:&#xA0;UNIT F, 134-140 OLD PITTWATER ROAD BROOKVALE, NSW 2100&#xA0; AUSTRALIAPlease ensure you have completed the returns slip that is included in your parcel so that our team can process your return accordingly.&#xA0;*Please note that if you have paid duties as part of your order, these are paid to your local government and not to Salty Crush. This means we are unable to refund any duties charged if a return is made. You can apply to your local government for reimbursement.&#xA0;</main>

Can I return my order? / How do I return my order?

Unfortunately, we do not have the facilities to exchange sizes or hold items due to the risk of creating a discrepancy in our system. We recommend returning the item using our returns portal and using the provided store credit to purchase the new siz

Unfortunately, we do not have the facilities to exchange sizes or hold items due to the risk of creating a discrepancy in our system. We recommend returning the item using our returns portal and using the provided store credit to purchase the new size or any other item you prefer.If you are worried about the replacement item selling out before we receive your return- you can purchase it now and we will provide you with a refund instead of a store voucher once we receive the return in the warehouse (as you have already technically purchased the replacement). Please email us before your return so we can inform the returns team of the situation as we don&#x2019;t usually offer refunds. You are of course also welcome to wait for us to receive your return and provide you with a voucher for you to purchase your replacement.&#xA0;Salty Crush Customer Service: <a href="mailto:info@saltycrush.com">info@saltycrush.com</a>&#xA0;

Can I exchange an item from my order?

Your local Australia Post office can assist with printing your returns label. Just ask your post office staff member to print the label for you by showing the label that was emailed to you. Your returns label can be downloaded via our free returns po

Your local Australia Post office can assist with printing your returns label. Just ask your post office staff member to print the label for you by showing the label that was emailed to you.&#xA0;Your returns label can be downloaded via our free returns portal when processing your return.

I don't have a printer, how can I print my return label?

Unfortunately, we are NOT able to receive your return/s in person due to OH&S Regulations. Please process your return/s through our returns portal linked here. Thank you for your understanding!

Unfortunately, we are NOT able to receive your return/s in person due to OH&amp;S Regulations.&#xA0;Please process your return/s through our returns portal linked <a href="https://saltycrush.gorgias.help/en-US/where-do-i-lodge-my-return-401901">here</a>.Thank you for your understanding!

Can I return my item/s to the warehouse?

We're so sorry to hear this has happened! Let us help you with this...

We&apos;re so sorry to hear this has happened!&#xA0;Please email our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject line &quot;FAULTY&quot; and include your order number, the name of the faulty item, and images of the fault.<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">TO BE ELIGIBLE AS FAULTY:<ul style="box-sizing: border-box; margin: 0px 0px 10px; padding: 0px 0px 0px 15px; color: rgb(119, 119, 119); font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 4px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">An item is only considered faulty if the fault is by manufacture not general wear and tear.&#xA0;</li><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 0px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">This includes open seams, broken zippers or buttons, broken elastic loops, puckering, and colour runs.&#xA0;</li></ul><p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">INELIGIBLE AS FAULTY:&#xA0;<ul style="box-sizing: border-box; margin: 0px 0px 10px; padding: 0px 0px 0px 15px; color: rgb(119, 119, 119); font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 4px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">If care instructions are not followed&#xA0;<ul style="box-sizing: border-box; margin: 0px; padding: 0px 0px 0px 15px; font-family: initial; font-size: initial; color: initial;"><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 0px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">We encourage that all our garments are cold hand washed and hung out to dry in the shade. Our garments are delicate and may become damaged if the correct care instructions are not followed.&#xA0;</li></ul></li><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 4px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">Due to the nature of some fabrics composed for the fashionable qualities and fit, this can include shrinkage, colour fading, and other outcomes.&#xA0;</li><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 4px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">A worn item with makeup stains or a garment that is damaged due to not following proper care instructions may not be classified as faulty by the manufacturer and may be unsuitable for our faulty returns process.&#xA0;</li><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 0px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">Please note that Salty Crush must be notified within 7 days of delivery of the faulty item to deem it as a manufacturing fault, or else it will be deemed as general wear and tear.&#xA0;</li></ul><p id="isPasted" style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will review and replace the item as soon as possible. If the item is sold out, we can replace the item with another item of the same value (purchase price).&#xA0;<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As per Australian Consumer Law, a refund may be offered if we cannot repair or replace the faulty garment with the identical item OR if the fault is too major to repair.&#xA0;

I received a faulty item, what should I do?

If you believe the item you have received is not as described or pictured on our website, please contact <a data-fr-linked="true" href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject line &quot;LOOKS DIFFERENT TO IMAGE/DESCRIBED&quot; and please provide us with the following information:Name Order Number Garment Name Description of what is not as described or pictured Images of Garment&#xA0;Our lovely customer service team will endeavour to reply to your enquiry and come to the best solution possible for you. This may result in a new garment sent as a replacement or a store credit and under special circumstances you may be offered a refund.&#xA0;Once a resolution has been met our customer service team will provide you with all relevant information to process your return.

My item looks different to what is described/looks on the website, what can I do?

The product will have a FINAL SALE tag in the top left corner of the image (as seen below).

The product will have a FINAL SALE tag in the top left corner of the image (as seen below).<img src="https://attachments.gorgias.help/qgaXzxaZQj6vDWOp/hc/5k0Dw70NlY6voQAM/2025020502-38f2563b-fa97-439f-ad44-00a8da5dce1d-screenshot%202025-02-05%20at%201.56.51%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib">

How do you know if a product is a final sale item?

Products listed as Final Sale are not eligible to be returned.

Products listed as Final Sale are not eligible to be returned.&#xA0;

Can I return a Final Sale Item?

Our team works hard to ensure the accuracy of all orders, but mistakes can happen. Please follow these steps...

<span id="isPasted" style="box-sizing: border-box; color: rgb(84, 84, 84); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We apologise for any inconvenience! Our team works hard to ensure the accuracy of all orders, but mistakes can happen.&#xA0;If you receive an item or size that is different from what you ordered please contact our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject title &quot;INCORRECT ITEM&quot; and include your&#xA0;our order number, the name of the incorrect item, the name of the correct item on your order and images of the item you have received. &#xA0; <span style="box-sizing: border-box; color: rgb(84, 84, 84); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our team will help you get this all sorted for you as quickly as possible.&#xA0;

I received an incorrect item, can you help?

Yes, absolutely. Please follow these steps...

Yes, absolutely.&#xA0;Please ensure you ask your lovely friend/family member/partner who gave you the gift for the Order Number and their email address so you can fill in our returns portal with the correct information.&#xA0;Please also include the following:1. A note inside the parcel with your email address so the store credit can be issued to you directly when our returns team process the return.&#xA0;2. Please also include on your note that it was a gift, along with the Name on the order and the Order Number.&#xA0;Thank you!

Can I return a gift?

Unfortunately, Gift Cards can not be returned or refunded for cash. Gift cards are valid for 3 years from the date of issue.

Unfortunately, Gift Cards can not be returned or refunded for cash.Gift cards are valid for 3 years from the date of issue.

Can I return my gift card?

A make-up or stain penalty is applied after your return has been received in the warehouse and there are visible stains that render the garment unsellable and unable to be returned to our suppliers. We list in our eligibility requirements that items

A make-up or stain penalty is applied after your return has been received in the warehouse and there are visible stains that render the garment unsellable and unable to be returned to our suppliers.&#xA0;We list in our eligibility requirements that items are not to be returned to us with any make-up, fake tan, food stains, pet hair or smells of perfume/washing powder. They must be returned in their original condition.&#xA0;Our returns team will contact you via email once receiving the return and you will be given 2 options, to receive the item back to you at your own cost, or we can issue your store credit and a penalty of 50% will be applied for the returned damaged garment.&#xA0;

What is a Make-Up or Stain Penalty?

If you have placed your order through eBay, please lodge your return via eBay ONLY. You will receive a return label via eBay and your return will be processed via eBay once recieved back in our warehouse.

If you have placed your order through eBay, please lodge your return via eBay ONLY.You will receive a return label via eBay and your return will be processed via eBay once recieved back in our warehouse.&#xA0;

eBay Returns - AU ONLY

If you haven't received your store credit, please check your junk/spam folder. If it's not there, please email  our lovely customer service - info@saltycrush.com and we can resend your credit. did not receive store credit where's my store credit  sto

If you haven&apos;t received your store credit, please check your junk/spam folder. If it&apos;s not there, please email &#xA0;our lovely customer service - info@saltycrush.com and we can resend your credit. did not receive store credit where&apos;s my store credit &#xA0;store credit &#xA0;store voucher where&apos;s my store voucher

What to do if I haven't received my store credit for a return?

Click the 'Contact Us' button or drop us an email at info@saltycrush.com

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