I received a faulty item, what should I do?Updated 4 months ago

We're so sorry to hear this has happened! 

Please email our lovely customer service team at [email protected] with the subject line "FAULTY" and include your order number, the name of the faulty item, and images of the fault.

TO BE ELIGIBLE AS FAULTY:

• An item is only considered faulty if the fault is by manufacture not general wear and tear. 
• This includes open seams, broken zippers or buttons, broken elastic loops, puckering, and colour runs. 

INELIGIBLE AS FAULTY: 

• If care instructions are not followed 
  • We encourage that all our garments are cold hand washed and hung out to dry in the shade. Our garments are delicate and may become damaged if the correct care instructions are not followed. 
• Due to the nature of some fabrics composed for the fashionable qualities and fit, this can include shrinkage, colour fading, and other outcomes. 
• A worn item with makeup stains or a garment that is damaged due to not following proper care instructions may not be classified as faulty by the manufacturer and may be unsuitable for our faulty returns process. 
• Please note that Salty Crush must be notified within 7 days of delivery of the faulty item to deem it as a manufacturing fault, or else it will be deemed as general wear and tear. 

We will review and replace the item as soon as possible. If the item is sold out, we can replace the item with another item of the same value (purchase price). 

As per Australian Consumer Law, a refund may be offered if we cannot repair or replace the faulty garment with the identical item OR if the fault is too major to repair.