Please see if your item/s are eligible here...

Your item/s can be returned for a STORE CREDIT within 21 days from the delivery date.Item/s must meet the below requirements to be eligible to be returned:<ul><li style="font-family: Inter; font-size: 14px;">The item is returned within 21 days from the delivery date. We suggest all items are tried on as soon as they are received to ensure you can return items within this time frame.&#xA0;</li><li style="font-family: Inter; font-size: 14px;">Please be careful when trying on items for the first time as we do not accept any items that have deodorant, in-scents or perfume smells, make, fake tan stains, pet fur, or any marks at all and they will be shipped back to you (at your expense) once received and inspected.&#xA0;</li><li style="font-family: Inter; font-size: 14px;">Items must be returned in original condition, unworn (not worn for longer than trying the garment/s on), unaltered, unwashed, and with their tags attached.</li></ul>If the item was purchased from our final sale page, flash clearance sales, or is discounted from the RRP for 50% off or more it sadly can not be returned for a store credit.&#xA0;Please note all sales are subject to their own terms and conditions and will have guidelines as to whether products can be returned in all banners promoting the sale. We ask that you carefully read the sale banners so you are aware of the terms and conditions.If your return is received in our warehouse outside of the 21 days of receiving your delivery a $9.95 AUD LATE FEE will be deducted from your store credit.&#xA0;

Can I return my item?

Please process your return through our free returns portal linked below provided all terms and conditions are met for eligibility stated in <a href="https://saltycrush.gorgias.help/en-US/can-i-return-my-item-401891">&quot;Can I return my item/s?&quot;</a>&#xA0; <a href="https://return.auspost.com.au/SALTY_CRUSH" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/zvme/hc/d1gy/return%20shipping%20link%20for%20help%20centre%20(1)-05c466f0-97e7-41e3-a899-ec37c9a6fe3d.png" style="width: 500px;" class="fr-fic fr-dib"></a> Please note: Only one return label per order, we kindly ask you to make sure you are 100% happy with your garments before returning any item/s to us. If you would like to return another item from the same order number after your initial return, this will be at your own expense.&#xA0;PLEASE NOTE DUE TO OH&amp;S REGULATIONS WE CANNOT ACCOMMODATE IN-PERSON RETURNS TO OUR WAREHOUSE.

Where do I lodge my return?

Unfortunately, we are NOT able to receive your return/s in person due to OH&S Regulations. Please process your return/s through our returns portal linked here.

Unfortunately, we are NOT able to receive your return/s in person due to OH&amp;S Regulations.&#xA0;Please process your return/s through our returns portal linked <a href="https://saltycrush.gorgias.help/en-US/where-do-i-lodge-my-return-401901">here</a>.

Can I return my item/s to the warehouse?

Products listed on our Final Sale or Clearance Sale page/s are not eligible to be returned.

Products listed on our Final Sale or Clearance Sale page/s are not eligible to be returned.

Can I return a Clearance Sale or Final Sale Item?

The product will be marked down 50% or more from the RRP.

The product will be marked down 50% or more from the RRP.

How do you know if a product is a final sale or clearance?

We're so sorry to hear this has happened! Let us help you with this...

We&apos;re so sorry to hear this has happened! We work hard to ensure all garments and orders are checked thoroughly before dispatch but there are rare occurrences of human error.&#xA0;Please email our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject line &quot;FAULTY&quot; and include your order number, the name of the faulty item, and images of the fault.<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">TO BE ELIGIBLE AS FAULTY:<ul style="box-sizing: border-box; margin: 0px 0px 10px; padding: 0px 0px 0px 15px; color: rgb(119, 119, 119); font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 4px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">An item is only considered faulty if the fault is by manufacture not general wear and tear.&#xA0;</li><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 0px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">This includes open seams, broken zippers or buttons, broken elastic loops, puckering, colour runs.&#xA0; </li></ul><p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">INELIGIBLE AS FAULTY:&#xA0;<ul style="box-sizing: border-box; margin: 0px 0px 10px; padding: 0px 0px 0px 15px; color: rgb(119, 119, 119); font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 4px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">If care instructions are not followed&#xA0;<ul style="box-sizing: border-box; margin: 0px; padding: 0px 0px 0px 15px; font-family: initial; font-size: initial; color: initial;"><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 0px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">We encourage that all our garments are cold hand washed and hung out to dry in the shade. Our garments are delicate and may become damaged if the correct care instructions are not followed.&#xA0;</li></ul></li><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 4px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">Due to the nature of some fabrics composed for the fashionable qualities and fit, this can include shrinkage, colour fading, and other outcomes.&#xA0;</li><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 4px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">A worn item with makeup stains or a garment that is damaged due to not following proper care instructions may not be classified as faulty by the manufacturer and may be unsuitable for our faulty returns process.&#xA0;</li><li style="box-sizing: border-box; list-style: inherit; margin-bottom: 0px; font-weight: 400; font-family: Inter; font-size: 14px; color: rgb(84, 84, 84);">Please note that Salty Crush must be notified within 7 days of delivery of the faulty item to deem it as a manufacturing fault, or else it will be deemed as general wear and tear.&#xA0;</li></ul><p id="isPasted" style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will review and replace the item as soon as possible. If the item is sold out, we can replace the item with another item of the same value (purchase price).&#xA0;<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As per Australian Consumer Law, a refund may be offered if we cannot repair or replace the faulty garment with the identical item OR if the fault is too major to repair.&#xA0;

I received a faulty item, what should I do?

Our team works hard to ensure the accuracy of all orders, but mistakes can happen. Please follow these steps...

<span id="isPasted" style="box-sizing: border-box; color: rgb(84, 84, 84); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our team works hard to ensure the accuracy of all orders, but mistakes can happen.&#xA0;If you receive an item or size that is different from what you ordered please contact our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject title &quot;INCORRECT ITEM&quot; and include your order number, a photo of the item you received that is incorrect &amp; the name of the product you ordered. <span style="box-sizing: border-box; color: rgb(84, 84, 84); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our team will help you get this all sorted for you as quickly as possible.

I received an incorrect item, can you help?

If you believe the item you have received is not as described or pictured on our website, please contact <a data-fr-linked="true" href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject line &quot;LOOKS DIFFERENT TO IMAGE/DESCRIBED&quot; and please provide us with the following information:Name: Order Number: Garment Name: Description of what is not as described or pictured:&#xA0; Images of Garment&#xA0;Our lovely customer service team will endeavour to reply to your enquiry and come to the best solution possible for you. This may result in a new garment sent as a replacement or a store credit and under special circumstances you may be offered a refund.&#xA0;Once a resolution has been met our customer service team will provide you with all relevant information to process your return.

My item looks different to what is described/looks on the website, what can I do?

Unfortunately, we are unable to process exchanges due to the high turnover of stock. Once your return is processed in our warehouse your store credit will be issued for you to repurchase a new size, style or colour.

<span id="isPasted" style="color: rgb(84, 84, 84); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Unfortunately, we are unable to process exchanges due to the high turnover of stock. Once your return is processed in our warehouse your store credit will be issued for you to repurchase a new size, style or colour.

Can I exchange an item from my order?

Yes, absolutely. Please follow these steps...

Yes, absolutely.&#xA0;Please ensure you ask the lovely friend/family member/partner who gave you the gift for the Order Number so you can fill in our returns portal with the correct information.&#xA0;Please also include on a note inside the parcel your email address so the store credit can be issued to you directly when our returns team process the return. Please also include that it was a gift along with the Name on the order and Order Number.&#xA0;

Can I return a gift?

Unfortunately, Gift Cards can not be returned or refunded for cash.

Unfortunately, Gift Cards can not be returned or refunded for cash.

Can I return my gift card?

Click the 'Contact Us' button or drop us an email at info@saltycrush.com

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Salty Crush

Returns Policies and FAQ'S Australia Only...

AU Returns & Exchanges

Returns & Exchanges

Can I change/cancel my order?

Can I change my shipping address?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

A product has disappeared from my cart?

Are items in my cart reserved?

Can I pre-order an item?

How many discount codes can I apply to an order?

I received an incorrect item/faulty item/there is a missing item from my order

Can I merge multiple orders to be shipped together?

Orders

How much does shipping cost?

Which countries do you ship to?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Can I pick up my order from your warehouse?

Will there be import & customs fees?

What does Shipping Insurance cover?

Shipping

What payment methods do you accept?

How do I use my Discount, Rewards or Gift Voucher Code?

Payments

eBay Returns - AU ONLY

How do I return my order?

I ordered via the Market New Zealand, how lodge a return?

How do you know if a product is a final sale or clearance? copy

I received a faulty item, what should I do? copy

International Returns

What is Club Crush Rewards?

About Club Crush Rewards

How do I join Club Crush Rewards?

Signing Up

What are Crush Points?

How can I earn Crush Points?

Does it cost anything to begin earning points?

Can I earn Crush Points from my previous orders before joining Club Crush?

How do I check my Crush Points balance?

I'm very close to earing a reward, can I buy extra points?

Earning Points

How do I redeem my Crush Points?

What can I redeem my Crush Points for?

Can I merge two emails/accounts together and redeem points?

What do I have to spend to redeem my Crush Points discount?

Can I redeem multiple discount codes in one transaction?

What is the highest redemption I can make on one transaction?

How long does it take for points to appear in my account?

Do I have to enrol or register for individual promotions?

Do my points expire?

Redeeming Points

What happens to my points if I make a return?

Returns

When do I receive my birthday points?

Birthday Rewards

When will I see that I've claimed my next crown and entered into the next tier?

Tiers

How do the referral discounts work?

Referrals

I purchased something but didn't receive my crush points. Please help!

Why are my Crush Points lower than my purchase total?

What if I don't want to receive promotional emails?

How do I reset my Club Crush password?

How do I contact support if I have questions about Club Crush?

Troubleshooting

Club Crush Rewards

How do I redeem my gift card?

How long is my gift card valid?

Do you have physical gift cards?

Can I apply multiple gift cards at the checkout?

Can I order a Gift Card during a sitewide sale?

Gift Cards

What are your trading hours?

Do you have a physical store?

Do you sell wholesale?