If our superstar team have not dispatched your order, we will try our best to assist you with amending your order/s....

<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our superstar team are pretty fast with dispatching orders, so you only have a small time frame to amend your order.&#xA0; <div data-block="true" data-editor="3ei1q" data-offset-key="264ha-0-0" id="isPasted"><div data-offset-key="264ha-0-0">While we try our best to accommodate any queries you have including modifying your order.&#xA0;</div></div><div data-block="true" data-editor="3ei1q" data-offset-key="ce5nr-0-0"><div data-offset-key="ce5nr-0-0">Due to the high volume of orders we receive, we can not modify an order if it was placed before 9:30 am or after 5:00 pm AEST, during a sale, during peak seasons, or over the weekend.</div></div><div data-block="true" data-editor="3ei1q" data-offset-key="bvrn0-0-0"> </div><p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need to make any changes to your order, please email our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> with&#xA0; the subject line &apos;URGENT&apos; and include your order number and the specific details of the changes you&apos;d like to make.&#xA0;<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will do everything in our power to make these changes before your items are shipped, but there is no guarantee!&#xA0;<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*PLEASE NOTE:&#xA0;We can not adjust any orders during Flash Sales, Promotions, orders placed during the weekend, or our&#xA0; busy&#xA0;periods.&#xA0;<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If an item or order is cancelled, please allow 3-5 business days for the refund value to process back to your payment method.&#xA0; Our store credits will be available to use immediately.&#xA0;<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your order has been dispatched from our warehouse, we can not&#xA0;make&#xA0;changes to your order.&#xA0;

Can I change/cancel my order?

We all have a love-hate relationship with Auto-Fill and know it can cause havoc with your shipping information!If you need to make any changes to your address, please email our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject line &apos;URGENT&apos; and include your order number and the changes you&apos;d like to make.&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Work Sans&quot;; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 13px; line-height: 1.85714em; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(119, 119, 119); margin: 0px 0px 10px; text-align: left; background-color: rgb(255, 255, 255);">We will do everything in our power to make these changes before your items are shipped, but there is no guarantee!&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Work Sans&quot;; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 13px; line-height: 1.85714em; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(119, 119, 119); margin: 0px 0px 10px; text-align: left; background-color: rgb(255, 255, 255);">Please note that if your order has already left our warehouse, you will need to contact Australia Post using your&#xA0; tracking&#xA0;number and request a redirect for your package.

Can I change my shipping address?

Oh no! We'll get this sorted for you ASAP....

All successfully placed orders will display a &apos;THANK YOU&apos; message with your order number and confirmation immediately after completing your order.Once your order is confirmed, you will automatically receive an order confirmation email.This will be sent to the email address you provide at checkout, if you can&apos;t find this email please be sure to check your junk/spam inbox.&#xA0;If you haven&#x2019;t received it please contact our customer care team a <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> as it may just be a matter of a mis-typed email address.

I didn't receive an order confirmation?

If you forgot to enter your discount code at the checkout, we are happy to apply the code manually to your order and refund the discount value to your payment method.&#xA0;Please email our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject line &apos;APPLY DISCOUNT CODE&apos; and include your order number and the unique discount code.&#xA0;We cannot apply promotional codes outside of their promotional dates.&#xA0;Please allow 3-5 business days for the refund value to process back to your payment method.&#xA0;

I forgot to apply my discount code, can you help?

This means that the item has sold out. We&apos;re so sorry!Please keep an eye on our socials and newsletter for restock updates x

A product has disappeared from my cart?

Be quick ladies, our collections are in high demand!&#xA0;Adding an item to your cart does not reserve or hold the items whilst you are still shopping and can still be purchased by other customers before you checkout and complete your order.In this instance, the item will be removed from your cart.

Are items in my cart reserved?

We can not hold items or process pre-orders for items, we're so sorry!. We recommend signing up to our newsletter via the link at the button of our website to be the first to know about our new arrivals and restocks! x

We can not hold items or process pre-orders for items, we&apos;re so sorry!We recommend signing up to our newsletter via the link at the button of our website to be the first to know about our new arrivals and restocks! x

Can I pre-order an item?

You can only add one discount code per order to the discount section.&#xA0;You can also use a credit/gift card for the same order if you choose to.To use a discount and credit for the same order, please paste one code in the discount section and click apply before repeating this step for your other code.&#xA0;

How many discount codes can I apply to an order?

We're so sorry this has happened, we'll fix this for you ASAP...

We&apos;re so sorry to hear this has happened! We work hard to ensure all orders are checked thoroughly before dispatch but there are rare occurrences of human error.&#xA0;For Faulty Item/s:&#xA0;Please email our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject line &quot;FAULTY&quot; and include your order number, the name of the faulty item and images of the fault.For Incorrect Item/s:&#xA0;Please email our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject line &quot;INCORRECT ITEM&quot; and include your order number, the name of the incorrect item, the name of the correct item on your order and images of the item you have received. &#xA0;For Missing Item/s:Please email our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> with the subject line &quot;MISSING ITEM&quot; and include your order number, the name of the item missing and an image of all items received in your parcel.We will do everything we can to assist you with a solution to the error/s listed above.&#xA0;

I received an incorrect item/faulty item/there is a missing item from my order

Please email our lovely customer service team at info@saltycrush.com and we will do our best to accomodate you with the shipping of your orders together. We cannot merge multiple orders if one of your orders had already been packed or shipped.

Please email our lovely customer service team at <a href="mailto:info@saltycrush.com">info@saltycrush.com</a> and we will do our best to accomodate you with the shipping of your orders together.&#xA0;We cannot merge multiple orders if one of your orders had already been packed or shipped.

Can I merge multiple orders to be shipped together?

Click the 'Contact Us' button or drop us an email at info@saltycrush.com

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