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My Rewards

Salty Crush

<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our superstar team are pretty fast with dispatching orders, so you only have a small time frame to amend your order.&#xA0; We will gladly add or remove items from your order if the request has been received before 10 am AEST Monday - Friday.<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need to make any changes to your order, please email our lovely customer service team at info@saltycrush.com with&#xA0; the subject line &apos;URGENT&apos; and include your order number and the specific details of the changes you&apos;d like to make.&#xA0;<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will do everything in our power to make these changes before your items are shipped, but there is no guarantee!&#xA0;<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*PLEASE NOTE:&#xA0;We can not adjust any orders during Flash Sales, Promotions, orders placed during the weekend, or our&#xA0; busy&#xA0;periods. For more information on what is a Flash Sale, please see here:&#xA0;<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If an item or order is cancelled, please allow 3-5 business days for the refund value to process back to your payment method.&#xA0; Our store credits will be available to use immediately.&#xA0;<p style="box-sizing: border-box; color: rgb(119, 119, 119); margin: 0px 0px 10px; line-height: 1.85714em; font-family: &quot;Work Sans&quot;; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: nowrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your order has been dispatched from our warehouse, we can not&#xA0;make&#xA0;changes to your order.&#xA0;

If our superstar team have not dispatched your order, we will try our best to assist you with amending your order/s....

Can I change/cancel my order?

Orders

Can I change my shipping address?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

A product has disappeared from my cart?

Are items in my cart reserved?

Can I pre-order an item?

How many discount codes can I apply to an order?

I received an incorrect item/faulty item/there is a missing item from my order

Can I merge multiple orders to be shipped together?

How much does shipping cost?

Which countries do you ship to?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Can I pick up my order from your warehouse?

Will there be import & customs fees?

What does Shipping Insurance cover?

Shipping

What payment methods do you accept?

How do I use my Discount, Rewards or Gift Voucher Code?

Payments

eBay Returns - AU ONLY

Can I return my item?

Where do I lodge my return?

Can I return my item/s to the warehouse?

Can I return a Clearance Sale or Final Sale Item?

How do you know if a product is a final sale or clearance?

I received a faulty item, what should I do?

I received an incorrect item, can you help?

My item looks different to what is described/looks on the website, what can I do?

Can I exchange an item from my order?

Can I return a gift?

Can I return my gift card?

AU Returns & Exchanges

How do I return my order?

I ordered via the Market New Zealand, how lodge a return?

How do you know if a product is a final sale or clearance? copy

I received a faulty item, what should I do? copy

International Returns

Returns & Exchanges

What is Club Crush Rewards?

About Club Crush Rewards

How do I join Club Crush Rewards?

Signing Up

What are Crush Points?

How can I earn Crush Points?

Does it cost anything to begin earning points?

Can I earn Crush Points from my previous orders before joining Club Crush?

How do I check my Crush Points balance?

I'm very close to earing a reward, can I buy extra points?

Earning Points

How do I redeem my Crush Points?

What can I redeem my Crush Points for?

Can I merge two emails/accounts together and redeem points?

What do I have to spend to redeem my Crush Points discount?

Can I redeem multiple discount codes in one transaction?

What is the highest redemption I can make on one transaction?

How long does it take for points to appear in my account?

Do I have to enrol or register for individual promotions?

Do my points expire?

Redeeming Points

What happens to my points if I make a return?

Returns

When do I receive my birthday points?

Birthday Rewards

When will I see that I've claimed my next crown and entered into the next tier?

Tiers

How do the referral discounts work?

Referrals

I purchased something but didn't receive my crush points. Please help!

Why are my Crush Points lower than my purchase total?

What if I don't want to receive promotional emails?

How do I reset my Club Crush password?

How do I contact support if I have questions about Club Crush?

Troubleshooting

Club Crush Rewards

How do I redeem my gift card?

How long is my gift card valid?

Do you have physical gift cards?

Can I apply multiple gift cards at the checkout?

Can I order a Gift Card during a sitewide sale?

Gift Cards

What are your trading hours?

Do you have a physical store?

Do you sell wholesale?

Can I change/cancel my order?Updated 4 months ago