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My Rewards

Salty Crush

If your Club Crush Rewards account has been inactive for 12 months, your points will expire. To keep your Club Crush account active, be sure to keep earning and redeeming your points within the year.Please remember to log into your account when placing an order to earn your points.

If your Club Crush Rewards account has been inactive for 12 months, your points will expire. To keep your Club Crush account active, be sure to keep earning and redeeming your points within the year. Please remember to log into your account when plac

Do my points expire?

Club Crush Rewards

Redeeming Points

Can I return my order? / How do I return my order?

Can I exchange an item from my order?

I don't have a printer, how can I print my return label?

Can I return my item/s to the warehouse?

I received a faulty item, what should I do?

My item looks different to what is described/looks on the website, what can I do?

How do you know if a product is a final sale item?

Can I return a Final Sale Item?

I received an incorrect item, can you help?

Can I return a gift?

Can I return my gift card?

What is a Make-Up or Stain Penalty?

eBay Returns - AU ONLY

What to do if I haven't received my store credit for a return?

Returns & Exchanges

Can I change/cancel my order?

Can I change my shipping address?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

A product has disappeared from my cart?

Are items in my cart reserved?

Can I pre-order an item?

How many discount codes can I apply to an order?

I received an incorrect item/faulty item/there is a missing item from my order

Can I merge multiple orders to be shipped together?

What if I purchased just before or just after a sale or promotion?

Orders

How much does shipping cost?

Which countries do you ship to?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Can I pick up my order from your warehouse?

Will there be import & customs fees?

What does Shipping Insurance cover?

Shipping

What payment methods do you accept?

How do I use my Discount, Rewards or Gift Voucher Code?

Payments

What is Club Crush Rewards?

About Club Crush Rewards

How do I join Club Crush Rewards?

Signing Up

What are Crush Points?

How can I earn Crush Points?

Does it cost anything to begin earning points?

Can I earn Crush Points from my previous orders before joining Club Crush?

How do I check my Crush Points balance?

I'm very close to earing a reward, can I buy extra points?

Earning Points

Can I use my rewards points on Sale Items?

How do I redeem my Crush Points?

What can I redeem my Crush Points for?

Can I merge two emails/accounts together and redeem points?

What do I have to spend to redeem my Crush Points discount?

Can I redeem multiple discount codes in one transaction?

What is the highest redemption I can make on one transaction?

How long does it take for points to appear in my account?

Do I have to enrol or register for individual promotions?

What happens to my points if I make a return?

Returns

When do I receive my birthday points?

Birthday Rewards

When will I see that I've claimed my next crown and entered into the next tier?

Tiers

How do the referral discounts work?

Referrals

I can't redeem my Crush Points at checkout — why not?

I purchased something but didn't receive my crush points. Please help!

Why are my Crush Points lower than my purchase total?

What if I don't want to receive promotional emails?

How do I reset my Club Crush password?

How do I contact support if I have questions about Club Crush?

Troubleshooting

How do I redeem my gift card?

How long is my gift card valid?

Do you have physical gift cards?

Can I apply multiple gift cards at the checkout?

Can I order a Gift Card during a sitewide sale?

Gift Cards

How do you measure your garments?

How do I measure myself?

Products

What are your trading hours?

Do you have a physical store?

Do you sell wholesale?

How can I stay updated with the latest promotions and new items?

What should I do if my garment shrinks after washing?

T&C's Mystery Pack - Winter Essentials One

Do my points expire?Updated 18 days ago