About Club Crush Rewards

Signing Up

Earning Points

Redeeming Points

Returns

Birthday Rewards

Tiers

Referrals

Troubleshooting

Click the 'Contact Us' button or drop us an email at info@saltycrush.com

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My Rewards

Salty Crush

Club Crush Rewards

Can I return my order? / How do I return my order?

Can I exchange an item from my order?

European Union Right of Withdrawal

Can I return my item/s to the warehouse?

I don't have a printer, how can I print my return label?

I received a faulty item, what should I do?

My item looks different to what is described/looks on the website, what can I do?

How do you know if a product is a final sale item?

Can I return a Final Sale Item?

I received an incorrect item, can you help?

Can I return a gift?

Can I return my gift card?

What is a Make-Up or Stain Penalty?

eBay Returns - AU ONLY

What to do if I haven't received my store credit for a return?

Returns & Exchanges

Can I change/cancel my order?

Can I change my shipping address?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

A product has disappeared from my cart?

Are items in my cart reserved?

Can I put an item on hold?

How many discount codes can I apply to an order?

I received an incorrect item/faulty item/there is a missing item from my order

Can I merge multiple orders to be shipped together?

What if I purchased just before or just after a sale or promotion?

Orders

How much does shipping cost?

Which countries do you ship to?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Can I pick up my order from your warehouse?

Will there be import & customs fees?

What does Shipping Insurance cover?

Shipping

What payment methods do you accept?

How do I use my Discount, Rewards or Gift Voucher Code?

Payments

What is Club Crush Rewards?

Changes to Club Crush Points Expiry

How do I join Club Crush Rewards?

What are Crush Points?

How can I earn Crush Points?

Does it cost anything to begin earning points?

Can I earn Crush Points from my previous orders before joining Club Crush?

How do I check my Crush Points balance?

I'm very close to earing a reward, can I buy extra points?

Can I use my rewards points on Sale Items?

How do I redeem my Crush Points?

What can I redeem my Crush Points for?

Can I merge two emails/accounts together and redeem points?

What do I have to spend to redeem my Crush Points discount?

Can I redeem multiple discount codes in one transaction?

What is the highest redemption I can make on one transaction?

How long does it take for points to appear in my account?

Do I have to enrol or register for individual promotions?

Do my points expire?

Can I use my Club Crush points on a pre-order?

What happens to my points if I make a return?

When do I receive my birthday points?

When will I see that I've claimed my next crown and entered into the next tier?

How do the referral discounts work?

I can't redeem my Crush Points at checkout — why not?

I purchased something but didn't receive my crush points. Please help!

Why are my Crush Points lower than my purchase total?

Why didn't I get my Club Crush discount coupon back after my return?

I received a credit note for a return and lost my points. Will I get them back?

What if I don't want to receive promotional emails?

How do I log into my Club Crush account?

How do I reset my Club Crush password?

How do I contact support if I have questions about Club Crush?

How do I redeem my gift card?

How long is my gift card valid?

Do you have physical gift cards?

Can I apply multiple gift cards at the checkout?

Can I order a Gift Card during a sitewide sale?

Gift Cards

How do you measure your garments?

How do I measure myself?

Products

What are your trading hours?

Do you have a physical store?

Do you sell wholesale?

How can I stay updated with the latest promotions and new items?

What should I do if my garment shrinks after washing?

T&C's Mystery Pack - Winter Essentials One