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Troubleshooting

I purchased something but didn't receive my crush points. Please help!

Crush Points are only assigned to customers who sign up to be a part of Club Crush Rewards. If you believe you should have received points for a recent purchase, you can contact the very helpful customer service team on chat or via [email protected]

Why are my Crush Points lower than my purchase total?

You earn Crush Points on the total of your product cost. If your purchase total includes a shipping cost and GST cost, you do not earn Crush Points on these. For example, if you purchase a dress costing $70 and your total order comes to $80 with $10

What if I don't want to receive promotional emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email. Of course, feel free to email [email protected] if

How do I reset my Club Crush password?

On the Account sign-in page, select ‘Forgot your password?’ and follow the instructions.

How do I contact support if I have questions about Club Crush?

Please send us a chat on our website or an email to [email protected] and our lovely Customer Service team will gladly assist you in any queries regarding your points.