Troubleshooting
I can't redeem my Crush Points at checkout — why not?
If you're having trouble redeeming your Crush Points, here are a few things to check:. You have sale or final sale styles in your cartCrush Points can only be used on full-priced items. If your cart includes marked-down or final sale styles, the disc
I purchased something but didn't receive my crush points. Please help!
Crush Points are only assigned to customers who sign up to be a part of Club Crush Rewards. If you believe you should have received points for a recent purchase, you can contact the very helpful customer service team on chat or via [email protected]
Why are my Crush Points lower than my purchase total?
You earn Crush Points on the total of your product cost. If your purchase total includes a shipping cost you do not earn Crush Points on the shipping cost. For example, if you purchase a dress costing $70 and your total order comes to $80 with $10 St
Why didn't I get my Club Crush discount coupon back after my return?
Club Crush discount coupons cannot be reinstated, reissued, or reused once they have been redeemed. Any refund, return or credit note will be processed based on the amount paid after the discount was applied.
I received a credit note for a return and lost my points. Will I get them back?
Yes! If you receive a credit note for a return, the points earned from the original purchase will be removed from your account. However, you'll have the opportunity to earn those points again when you use your credit note to place a new order.
What if I don't want to receive promotional emails?
From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email. Of course, feel free to email [email protected] if
How do I log into my Club Crush account?
On the Account sign-in page, select log-in and enter your email address associated with your account and select Continue. We'll send a secure one-time login code to your email address. Enter the code to access your account. If you can't find the emai
How do I reset my Club Crush password?
No password is required to access your account. Simply enter your email address associated with your account on the sign-in page, and we'll send you a secure one-time login code. If you can't find the email, please check your junk or spam folder befo
How do I contact support if I have questions about Club Crush?
Please send us a chat on our website or an email to [email protected] and our lovely Customer Service team will gladly assist you in any queries regarding your points.