Click the 'Contact Us' button or drop us an email at info@saltycrush.com

Back to Shop

My Rewards

Salty Crush

Club Crush Rewards is our loyalty program designed to reward you with points, perks, and exclusive benefits every time you shop.&#xA0;There are three tiers: Duchess, Princess and Queen.&#xA0;To claim your next crown you need to earn enough points to level up.&#xA0;Start by becoming a Duchess with 0 points and join Club Crush Rewards for free.&#xA0;<img src="https://attachments.gorgias.help/qgaXzxaZQj6vDWOp/hc/5k0Dw70NlY6voQAM/2026020406-98a26321-0030-49d6-8522-4386552498a0-help%20center%20graphics%20(2000%20x%20950%20px)%20(1).png" style="width: 692px;" class="fr-fic fr-dib">

Club Crush Rewards is our loyalty program designed to reward you with points, perks, and exclusive benefits every time you shop. There are three tiers: Duchess, Princess and Queen. To claim your next crown you need to earn enough points to level up.

What is Club Crush Rewards?

Club Crush Rewards

About Club Crush Rewards

Can I return my order? / How do I return my order?

Can I exchange an item from my order?

I don't have a printer, how can I print my return label?

Can I return my item/s to the warehouse?

I received a faulty item, what should I do?

My item looks different to what is described/looks on the website, what can I do?

How do you know if a product is a final sale item?

Can I return a Final Sale Item?

I received an incorrect item, can you help?

Can I return a gift?

Can I return my gift card?

What is a Make-Up or Stain Penalty?

eBay Returns - AU ONLY

What to do if I haven't received my store credit for a return?

Returns & Exchanges

Can I change/cancel my order?

Can I change my shipping address?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

A product has disappeared from my cart?

Are items in my cart reserved?

Can I pre-order an item?

How many discount codes can I apply to an order?

I received an incorrect item/faulty item/there is a missing item from my order

Can I merge multiple orders to be shipped together?

What if I purchased just before or just after a sale or promotion?

Orders

How much does shipping cost?

Which countries do you ship to?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Can I pick up my order from your warehouse?

Will there be import & customs fees?

What does Shipping Insurance cover?

Shipping

What payment methods do you accept?

How do I use my Discount, Rewards or Gift Voucher Code?

Payments

How do I join Club Crush Rewards?

Signing Up

What are Crush Points?

How can I earn Crush Points?

Does it cost anything to begin earning points?

Can I earn Crush Points from my previous orders before joining Club Crush?

How do I check my Crush Points balance?

I'm very close to earing a reward, can I buy extra points?

Earning Points

Can I use my rewards points on Sale Items?

How do I redeem my Crush Points?

What can I redeem my Crush Points for?

Can I merge two emails/accounts together and redeem points?

What do I have to spend to redeem my Crush Points discount?

Can I redeem multiple discount codes in one transaction?

What is the highest redemption I can make on one transaction?

How long does it take for points to appear in my account?

Do I have to enrol or register for individual promotions?

Do my points expire?

Redeeming Points

What happens to my points if I make a return?

Returns

When do I receive my birthday points?

Birthday Rewards

When will I see that I've claimed my next crown and entered into the next tier?

Tiers

How do the referral discounts work?

Referrals

I can't redeem my Crush Points at checkout — why not?

I purchased something but didn't receive my crush points. Please help!

Why are my Crush Points lower than my purchase total?

What if I don't want to receive promotional emails?

How do I reset my Club Crush password?

How do I contact support if I have questions about Club Crush?

Troubleshooting

How do I redeem my gift card?

How long is my gift card valid?

Do you have physical gift cards?

Can I apply multiple gift cards at the checkout?

Can I order a Gift Card during a sitewide sale?

Gift Cards

How do you measure your garments?

How do I measure myself?

Products

What are your trading hours?

Do you have a physical store?

Do you sell wholesale?

How can I stay updated with the latest promotions and new items?

What should I do if my garment shrinks after washing?

T&C's Mystery Pack - Winter Essentials One

What is Club Crush Rewards?Updated a month ago