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My Rewards

Salty Crush

Welcome to Club Crush! Club Crush is about rewarding you, our loyal Salty Crush Babes! There are three tiers to Club Crush Rewards; Boho Duchess, Boho Princess and Boho Queen.&#xA0;To claim your next crown you need to do two things: earn Crush Points and refer your friends.&#xA0;Start by becoming a Boho Duchess and join Club Crush Rewards.&#xA0;Boho Duchess - Your grace, you are now a Boho Duchess.&#xA0;<img src="https://attachments.gorgias.help/qgaXzxaZQj6vDWOp/hc/5k0Dw70NlY6voQAM/2025021305-6ec13586-d1b7-41c5-b869-519b43bab2d9-2.png" style="width: 692px;" class="fr-fic fr-dib">Boho Princess - Your Royal Highness you are now a Boho Princess.<img src="https://attachments.gorgias.help/qgaXzxaZQj6vDWOp/hc/5k0Dw70NlY6voQAM/2025021305-fc122d8b-f7da-4ca0-8e85-78aed5bb2372-3.png" style="width: 691px;" class="fr-fic fr-dib">Boho Queen - Your Majesty, you are now a Boho Queen.&#xA0;<img src="https://attachments.gorgias.help/qgaXzxaZQj6vDWOp/hc/5k0Dw70NlY6voQAM/2025021305-eaa1395c-4edc-4586-b5aa-dc4a222d3a49-4.png" style="width: 689px;" class="fr-fic fr-dib">

Welcome to Club Crush! Club Crush is about rewarding you, our loyal Salty Crush Babes! There are three tiers to Club Crush Rewards; Boho Duchess, Boho Princess and Boho Queen. To claim your next crown you need to do two things: earn Crush Points and

What is Club Crush Rewards?

Club Crush Rewards

About Club Crush Rewards

Can I return my order? / How do I return my order?

Can I exchange an item from my order?

I don't have a printer, how can I print my return label?

Can I return my item/s to the warehouse?

I received a faulty item, what should I do?

My item looks different to what is described/looks on the website, what can I do?

How do you know if a product is a final sale item?

Can I return a Final Sale Item?

I received an incorrect item, can you help?

Can I return a gift?

Can I return my gift card?

What is a Make-Up or Stain Penalty?

eBay Returns - AU ONLY

What to do if I haven't received my store credit for a return?

Returns & Exchanges

Can I change/cancel my order?

Can I change my shipping address?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

A product has disappeared from my cart?

Are items in my cart reserved?

Can I pre-order an item?

How many discount codes can I apply to an order?

I received an incorrect item/faulty item/there is a missing item from my order

Can I merge multiple orders to be shipped together?

What if I purchased just before or just after a sale or promotion?

Orders

How much does shipping cost?

Which countries do you ship to?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Can I pick up my order from your warehouse?

Will there be import & customs fees?

What does Shipping Insurance cover?

Shipping

What payment methods do you accept?

How do I use my Discount, Rewards or Gift Voucher Code?

Payments

How do I join Club Crush Rewards?

Signing Up

What are Crush Points?

How can I earn Crush Points?

Does it cost anything to begin earning points?

Can I earn Crush Points from my previous orders before joining Club Crush?

How do I check my Crush Points balance?

I'm very close to earing a reward, can I buy extra points?

Earning Points

Can I use my rewards points on Sale Items?

How do I redeem my Crush Points?

What can I redeem my Crush Points for?

Can I merge two emails/accounts together and redeem points?

What do I have to spend to redeem my Crush Points discount?

Can I redeem multiple discount codes in one transaction?

What is the highest redemption I can make on one transaction?

How long does it take for points to appear in my account?

Do I have to enrol or register for individual promotions?

Do my points expire?

Redeeming Points

What happens to my points if I make a return?

Returns

When do I receive my birthday points?

Birthday Rewards

When will I see that I've claimed my next crown and entered into the next tier?

Tiers

How do the referral discounts work?

Referrals

I can't redeem my Crush Points at checkout — why not?

I purchased something but didn't receive my crush points. Please help!

Why are my Crush Points lower than my purchase total?

What if I don't want to receive promotional emails?

How do I reset my Club Crush password?

How do I contact support if I have questions about Club Crush?

Troubleshooting

How do I redeem my gift card?

How long is my gift card valid?

Do you have physical gift cards?

Can I apply multiple gift cards at the checkout?

Can I order a Gift Card during a sitewide sale?

Gift Cards

How do you measure your garments?

How do I measure myself?

Products

What are your trading hours?

Do you have a physical store?

Do you sell wholesale?

How can I stay updated with the latest promotions and new items?

What should I do if my garment shrinks after washing?

T&C's Mystery Pack - Winter Essentials One

What is Club Crush Rewards?Updated 10 months ago