I haven't received my order?Updated 4 months ago

If your order hasn't arrived in the estimated delivery timeframe via your tracking number, there are a few things you can do: 

• Double-check that your delivery address and details are correct by referring to your email address confirmation of your order. 
• Check your tracking number sent to the email associated with your order as the estimated delivery time can change if there are expected delays in your area or country. 
• Check to see if you have an attempted delivery card from our carrier. If the tracking says delivered though there is no card left it stall may be at the local post office awaiting collection. This can also be seen via your tracking number. 
• Look in any safe areas where the driver may have left your parcel, such as behind pot plants or bins, or in a shed, garage or porch. It is also worth checking with family, housemates, or neighbours to see if they collected it on your behalf. 
• If you live in an apartment block or it is being delivered to a shared building or office, it may be in the foyer or at reception. 

If you still can't locate your parcel please contact our lovely customer service team at [email protected]