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My Rewards

Salty Crush

During peak sales such as sitewide sales (inc Black Friday), flash sales, Christmas trading and public holidays orders will take 2-7 business days to be processed and dispatched.&#xA0;Delivery times and schedules do vary depending on the delivery zones and destination. Delivery time frames are set by Australia Post and exclude our processing times and customs processing times if applicable.&#xA0;

How long until my order is dispatched?

Shipping

Can I change/cancel my order?

Can I change my shipping address?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

A product has disappeared from my cart?

Are items in my cart reserved?

Can I pre-order an item?

How many discount codes can I apply to an order?

I received an incorrect item/faulty item/there is a missing item from my order

Can I merge multiple orders to be shipped together?

Orders

How much does shipping cost?

Which countries do you ship to?

I haven't received my order?

How can I track my order?

Where do you ship from?

Do you ship orders on weekends?

Can I pick up my order from your warehouse?

Will there be import & customs fees?

What does Shipping Insurance cover?

What payment methods do you accept?

How do I use my Discount, Rewards or Gift Voucher Code?

Payments

eBay Returns - AU ONLY

Can I return my item?

Where do I lodge my return?

Can I return my item/s to the warehouse?

Can I return a Clearance Sale or Final Sale Item?

How do you know if a product is a final sale or clearance?

I received a faulty item, what should I do?

I received an incorrect item, can you help?

My item looks different to what is described/looks on the website, what can I do?

Can I exchange an item from my order?

Can I return a gift?

Can I return my gift card?

AU Returns & Exchanges

How do I return my order?

I ordered via the Market New Zealand, how lodge a return?

How do you know if a product is a final sale or clearance? copy

I received a faulty item, what should I do? copy

International Returns

Returns & Exchanges

What is Club Crush Rewards?

About Club Crush Rewards

How do I join Club Crush Rewards?

Signing Up

What are Crush Points?

How can I earn Crush Points?

Does it cost anything to begin earning points?

Can I earn Crush Points from my previous orders before joining Club Crush?

How do I check my Crush Points balance?

I'm very close to earing a reward, can I buy extra points?

Earning Points

How do I redeem my Crush Points?

What can I redeem my Crush Points for?

Can I merge two emails/accounts together and redeem points?

What do I have to spend to redeem my Crush Points discount?

Can I redeem multiple discount codes in one transaction?

What is the highest redemption I can make on one transaction?

How long does it take for points to appear in my account?

Do I have to enrol or register for individual promotions?

Do my points expire?

Redeeming Points

What happens to my points if I make a return?

Returns

When do I receive my birthday points?

Birthday Rewards

When will I see that I've claimed my next crown and entered into the next tier?

Tiers

How do the referral discounts work?

Referrals

I purchased something but didn't receive my crush points. Please help!

Why are my Crush Points lower than my purchase total?

What if I don't want to receive promotional emails?

How do I reset my Club Crush password?

How do I contact support if I have questions about Club Crush?

Troubleshooting

Club Crush Rewards

How do I redeem my gift card?

How long is my gift card valid?

Do you have physical gift cards?

Can I apply multiple gift cards at the checkout?

Can I order a Gift Card during a sitewide sale?

Gift Cards

What are your trading hours?

Do you have a physical store?

Do you sell wholesale?

How long until my order is dispatched?Updated 21 days ago