Click the 'Contact Us' button or drop us an email at info@saltycrush.com

Back to Shop

My Rewards

Salty Crush

<p><span style="font-family: Inter; font-size: 14px;"><strong>Our Office Hours:</strong></span></p><table style="width: 100%;"><tbody><tr><td style="width: 18.1949%; background-color: rgb(239, 239, 239);"><div style="margin-left: 20px;"><strong><span style="font-family: Inter;">Monday</span></strong></div></td><td style="width: 81.6618%;"><div style="margin-left: 20px;"><span style="font-family: Inter;">09:30 AM - 17:00 PM GMT+11</span></div></td></tr><tr><td style="width: 18.1949%; background-color: rgb(239, 239, 239);"><div style="margin-left: 20px;"><strong><span style="font-family: Inter;">Tuesday</span></strong></div></td><td style="width: 81.6618%;"><div style="margin-left: 20px;"><span style="font-family: Inter;">09:30 AM - 17:00 PM GMT+11</span></div></td></tr><tr><td style="width: 18.1949%; background-color: rgb(239, 239, 239);"><div style="margin-left: 20px;"><strong><span style="font-family: Inter;">Wednesday</span></strong></div></td><td style="width: 81.6618%;"><div style="margin-left: 20px;"><span style="font-family: Inter;">09:30 AM - 17:00 PM GMT+11</span></div></td></tr><tr><td style="width: 18.1949%; background-color: rgb(239, 239, 239);"><div style="margin-left: 20px;"><strong><span style="font-family: Inter;">Thursday</span></strong></div></td><td style="width: 81.6618%;"><div style="margin-left: 20px;"><span style="font-family: Inter;">09:30 AM - 17:00 PM GMT+11</span></div></td></tr><tr><td style="width: 18.1949%; background-color: rgb(239, 239, 239);"><div style="margin-left: 20px;"><strong><span style="font-family: Inter;">Friday</span></strong></div></td><td style="width: 81.6618%;"><div style="margin-left: 20px;"><span style="font-family: Inter;">09:30 AM - 17:00 PM GMT+11</span></div></td></tr><tr><td style="width: 18.1949%; background-color: rgb(239, 239, 239);"><div style="margin-left: 20px;"><strong><span style="font-family: Inter;">Saturday</span></strong></div></td><td style="width: 81.6618%;"><div style="margin-left: 20px;"><span style="font-family: Inter;">Closed</span></div></td></tr><tr><td style="width: 18.1949%; background-color: rgb(239, 239, 239);"><div style="margin-left: 20px;"><strong><span style="font-family: Inter;">Sunday</span></strong></div></td><td style="width: 81.6618%;"><div style="margin-left: 20px;"><span style="font-family: Inter;">Closed</span></div></td></tr></tbody></table><p><br><span style="font-family: Inter; font-size: 14px;">*Please note we are closed on <strong>NSW&#xA0;</strong>and <strong>NATIONAL</strong> public holidays.&#xA0;</span></p><p><span style="font-family: Inter; font-size: 14px;">All orders placed before 2:00 PM AEST are picked, packed and shipped on the date of purchase. Any orders placed after this time or on a public holiday will be picked, packed and shipped on the following business day.</span></p>

You can shop all year round and our team are at Salty Crush HQ...

What are your trading hours?

Can I change/cancel my order?

Can I change my shipping address?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

A product has disappeared from my cart?

Are items in my cart reserved?

Can I pre-order an item?

How many discount codes can I apply to an order?

I received an incorrect item/faulty item/there is a missing item from my order

Can I merge multiple orders to be shipped together?

Orders

How much does shipping cost?

Which countries do you ship to?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Can I pick up my order from your warehouse?

Will there be import & customs fees?

Shipping

What payment methods do you accept?

How do I use my Discount, Rewards or Gift Voucher Code?

Payments

eBay Returns - AU ONLY

Can I return my item?

Where do I lodge my return?

Can I return my item/s to the warehouse?

Can I return a Clearance Sale or Final Sale Item?

How do you know if a product is a final sale or clearance?

I received a faulty item, what should I do?

I received an incorrect item, can you help?

My item looks different to what is described/looks on the website, what can I do?

Can I exchange an item from my order?

Can I return a gift?

Can I return my gift card?

AU Returns & Exchanges

How do I return my order?

I ordered via the Market New Zealand, how lodge a return?

How do you know if a product is a final sale or clearance? copy

I received a faulty item, what should I do? copy

International Returns

Returns & Exchanges

What is Club Crush Rewards?

About Club Crush Rewards

How do I join Club Crush Rewards?

Signing Up

What are Crush Points?

How can I earn Crush Points?

Does it cost anything to begin earning points?

Can I earn Crush Points from my previous orders before joining Club Crush?

How do I check my Crush Points balance?

I'm very close to earing a reward, can I buy extra points?

Earning Points

How do I redeem my Crush Points?

What can I redeem my Crush Points for?

Can I merge two emails/accounts together and redeem points?

What do I have to spend to redeem my Crush Points discount?

Can I redeem multiple discount codes in one transaction?

What is the highest redemption I can make on one transaction?

How long does it take for points to appear in my account?

Do I have to enrol or register for individual promotions?

Do my points expire?

Redeeming Points

What happens to my points if I make a return?

Returns

When do I receive my birthday points?

Birthday Rewards

When will I see that I've claimed my next crown and entered into the next tier?

Tiers

How do the referral discounts work?

Referrals

I purchased something but didn't receive my crush points. Please help!

Why are my Crush Points lower than my purchase total?

What if I don't want to receive promotional emails?

How do I reset my Club Crush password?

How do I contact support if I have questions about Club Crush?

Troubleshooting

Club Crush Rewards

How do I redeem my gift card?

How long is my gift card valid?

Do you have physical gift cards?

Can I apply multiple gift cards at the checkout?

Can I order a Gift Card during a sitewide sale?

Gift Cards

Do you have a physical store?

Do you sell wholesale?

Monday	09:30 AM - 17:00 PM GMT+11
Tuesday	09:30 AM - 17:00 PM GMT+11
Wednesday	09:30 AM - 17:00 PM GMT+11
Thursday	09:30 AM - 17:00 PM GMT+11
Friday	09:30 AM - 17:00 PM GMT+11
Saturday	Closed
Sunday	Closed

What are your trading hours?Updated 3 months ago